Required skills

analytical skills to

determine appropriate waste management service

observe review operations

interpersonal skills to

assess client needs

coordinate activities

provide information in a team environment on a range of waste management issues

reading skills to interpret

maps

plans

documents

work requirements and material safety data sheets MSDS

problemsolving skills to source organise and apply information

selfmanagement skills to

apply accuracy and attention to detail

organise work methodically

conduct project management

use applicable information technology

oral communication skills to

ask questions

facilitate

listen actively

present information

consult

negotiate

written communication skills for

report writing

documentation

presentation

Required knowledge

environmental issues relating to

life cycle of products renew reuse and recycle

environmental regulations

renewable energy

occupational health and safety OHS requirements relating to

dangerous goods and hazardous substances

OHS hierarchy of control

potential hazards and risks to waste management

emergency response procedures

identification of waste types including

waste types streams nonconformances and characteristics

unanticipated waste

presentation standards including

designing sessions in a manner that focuses on key messages

establishing rapport with audience

informing audience in a clear manner

summarising key points

resource recovery options relating to

valuable resources within materials

potential resources to be recovered

range of waste management services including

client requirements

organisational requirements

industry standards

legal implications

problemsolving strategies

sources of waste management information

waste management options

waste management hierarchy

waste minimisation strategies

waste types streams and characteristics

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by observation of practical demonstration in the workplace or in discussion relaying how to inform and educate clients on waste management issues

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit

In particular the person should demonstrate the ability to

determine requirements for provision of information and advice to client

communicate clearly

provide client with information and advice on waste management and OHS issues

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context It is to comply with relevant regulatory or Australian standards requirements

Resource implications for assessment include

work plans and approved specifications

forms and procedures manuals

Method of assessment

Clients must be informed and educated on waste management issues in line with industry expectations in the particular client environment If the environment is narrowly defined or is not representative of industry needs it may be necessary to refer to portfolio case studies to assess competency in the provision of information and education

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

This unit could be assessed on its own or in combination with other units of competency relevant to the job function for example

CPPCMNB Facilitate effective client relationships

CPPCMN4004B Facilitate effective client relationships

CPPWMTA Determine waste management services

CPPWMT4030A Determine waste management services

CPPWMTA Educate public on waste management issues

CPPWMT5033A Educate public on waste management issues.

Need for provision of information may arise from:

Client may include:

Information may include:

Target groupsmay be identified by:

Legislation and codes may include:

Sources of additional information may include:

Responsibilities and capacities may include: